Legal · Privacy
Privacy Policy
What Vystence collects through this website, why we collect it, and how you can control it. Plain English first, detail second.
The short version
Summary- You can browse most of the site without giving us any personal information.
- When you submit a form, we receive your name, company, email and message, plus the page you sent it from.
- Google Analytics sets cookies only after you accept. Decline, and no analytics cookies are stored.
- We never sell your data and never train public AI models on client data.
- Ask for a copy, correction or deletion at info@vystence.com.
This summary is orientation only. The numbered sections below are the policy. Jump to the full policy.
01 Who we are
Vystence is an AI automation and software development company based in Hyderabad, Sindh, Pakistan. For the purposes of data protection law, Vystence is the controller of the personal information described in this policy.
This policy explains what we collect through vystence.com, why we collect it, who we share it with and the choices you have. It applies to website visitors, people who request an audit, and prospective clients.
Questions? Email info@vystence.com.
02 Scope
This policy covers vystence.com and the forms, scheduling links and email addresses we operate. It does not cover third-party websites we link to, including LinkedIn, YouTube, Calendly or client systems. Those services have their own privacy policies.
If we sign a separate data processing agreement or contract with you, that document takes priority for the data we process on your behalf as a processor.
03 Information you give us
When you submit a form on this site, we collect the details you enter: your name, company, business email, message and any phone number you choose to add. Forms are delivered by Web3Forms and emailed to info@vystence.com.
We also attach technical context to each submission: the page you sent it from, the page you first landed on, the referring page, any campaign parameters in the URL, and the time of submission. This helps us understand which page and call to action produced the enquiry.
If you book a call through Calendly, Calendly collects your name, email, time zone and booking details and shares them with us. If you email or call us directly, we keep the information you provide.
04 Information collected automatically
If you accept analytics, Google Analytics 4 records how the site is used: pages viewed, time on page, approximate location (city or country level), device and browser type, referring source and interactions such as outbound clicks. GA4 does not store full IP addresses.
Our hosting provider, Hostinger, keeps standard server logs for security and diagnostics, including IP address, browser user agent, requested URL and timestamp.
We do not use advertising pixels, remarketing tags or cross-site tracking on this site.
06 How we use information
- Respond to enquiries, prepare audits and quotes.
- Deliver and support automation and software work.
- Understand which pages and content are useful, so we can improve them.
- Keep the site secure, diagnose errors and prevent abuse.
- Meet legal, tax and accounting obligations.
We do not sell personal information. We do not use client data to train public AI models.
07 Legal bases
If you are in the EEA or UK, we rely on the following legal bases:
- Consent for analytics cookies and optional communications.
- Legitimate interests in responding to business enquiries, securing the site and improving our content. We balance these against your rights.
- Contract for delivering services you or your organisation have engaged us for.
- Legal obligation for records we must keep by law.
You can withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
09 International transfers
Some providers process data outside Pakistan, including in the United States and the European Union. Where required, we rely on appropriate safeguards such as standard contractual clauses or an adequacy decision.
10 How long we keep it
- Enquiries and audit requests: up to 24 months after the last contact, unless we start a client relationship.
- Client project data: for the duration of the engagement and as required by the contract, then deleted or returned.
- Analytics data: up to 14 months, depending on the retention setting in Google Analytics.
- Server logs: up to 30 days, unless needed to investigate a security incident.
11 Your rights
Depending on where you live, you may have the right to:
- Access a copy of the personal information we hold about you.
- Correct inaccurate information.
- Ask us to delete information we no longer need.
- Restrict or object to certain processing.
- Receive your information in a portable format.
- Withdraw consent for analytics.
- Complain to your local data protection authority.
Email info@vystence.com to exercise any of these rights. We reply within 30 days and may ask you to verify your identity.
12 Security
The site runs over HTTPS. Access to enquiry data is limited to the people who need it. We use least-privilege credentials, keep client credentials in the client's own accounts where possible, and avoid making unnecessary copies of personal data.
No system is completely secure. If a breach affects your rights, we will notify you and the relevant authority where the law requires it.
13 Children
This site is aimed at businesses and is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has submitted information, email us and we will delete it.
14 Changes
We may update this policy when our tools or practices change. The version and date at the top of this page always show the current version. Material changes will be highlighted on this page.
15 Contact
For privacy questions or requests: info@vystence.com. For existing clients: support@vystence.com.
Vystence, Hyderabad, Sindh, Pakistan.
Still have questions about privacy? Email info@vystence.com — we answer in plain English, usually within one business day.